Terms and Conditions

  1. Detailed Description of goods and/or services:
    Diamond Channel is a business in the luxury pre-owned industry that sells watches.
  2. Delivery Policy
    Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by phone call or email.
  3. Export restriction
    The offering on this website is available to both South African clients and International clients. 
  4. International Import Charges & Taxes
    Overseas deliveries may be subject to import charges and other local taxes. Any such charges are the responsibility of the customer. Customs restrictions may also apply. 
  5. Return and Refunds Policy
    The provision of goods and services by Diamond Channel is subject to availability. In cases of unavailibility, Diamond Channel will refund client in full within 7 days. Cancellation of orders by the client will attract a 7% administration fee. 
  6. Customer Privacy Policy
    Diamond Channel shall take all reasonable steps to protect the personal information of users. For the purposes of this clause, "personal information" shall be defined as detailed in the Promotion of Access to information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 
  7. Payment Options Accepted
    Payment may be made via Visa, Mastercard and PayPal.
  8. Card acquiring and security
    Card transactions will be acquired for Diamond Channel via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket 3 (SSL3) and no card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. 
  9. Customer details separate from card details
    Customer details will be stored by Diamond Channel seperately from card details which are entered by the client on PayGate's secure site. For more detail on PayGate refer to www.paygate.co.za
  10. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand(ZAR)
  11. Responsibility
    Diamond Channel takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  12. Country of Domicile
    This website is governed by the laws of South Africa and Diamond Channel chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process,notice,or other documents or communication of whatsoever nature, South Africa
  13. Variation
    Diamond Channel may, in its sole discretion, change this agreement or any part therof at any time without notice.
  14. Social Media Competition Terms and Conditions:

    14.1. Discount voucher does not apply to Rolexes.
    14.2. Only valid for a minimum spend of R25 000.
    14.3. Only applicable for South African residents.
    14.4. Discount voucher will be valid until 31st of December 2020 and will not be exchangeable for cash.
    14.5. Competition closes 30th of September 2020.
    14.6. Instagram is in no way affiliated with this competition.

  15. Company Information
    This website is run by private company based in South Africa trading as Diamond Channel and with registration number 2014/126434/07 and one (1) owner, Ran Loupo.
  16. Company Contact Details
    Diamond Channel
    158 5th Street
    First Floor
    Sandton Office Towers
    Johannesburg, Gauteng 2196
    South Africa
    Telephone 010 010 0395
    email address: [email protected]